Story Homestead · Support

Need help?

Last updated September 3, 2026

We can help with purchase access, a one-time sign-in code, audio playback, and refund requests.

Email support

Write to support@storyhomestead.com. Please use the email address from checkout and include your payment confirmation if available. Never send card numbers or passwords by email.

Returning to your collection

Open the private library and enter the email address you used at checkout. We will send a one-time sign-in code. You can use this on your phone, tablet, or computer.

Refunds

For a refund within 14 days of purchase, see our Refund Policy or email us directly.